FREE STANDARD SHIPPING over $75.00 / $6.95 Flat Rate* - See Details
FREE STANDARD SHIPPING over $75.00 / $6.95 Flat Rate*
Shipping Offer Details
Easter Shipping Deadline
The order cutoff time for Easter is Thursday, April 2nd, 2020 by 11:59PM EST. Orders placed on or before April 2nd, 2020 are committed to being shipped in time for Easter.
Free Standard Shipping with any online purchase of $75 excluding in store pick up items (merchandise subtotal is calculated before sales tax, gift wrap charges, and after any discounts or coupons). Excludes orders shipping to Alaska and Hawaii. Shipping surcharges on over-sized items will still apply. Orders that qualify for Free Standard Shipping will have shipping discounts displayed in cart. If you select a shipping method other than Standard, shipping charges will apply.
Limited shipping offers are not valid on prior purchases. Shipping offers may be modified or concluded at any time.
Standard Shipping fee is a flat rate of $6.95. Flat rate shipping not eligible when shipping to Alaska and Hawaii. Flat shipping rate is subject to change at any time. If you select a shipping method other than Standard, shipping charges will apply.
Due to the Coronavirus and the steps that have needed to be taken to ensure the safety of our customers and our employees orders will typically ship within 3-4
business days, excluding weekends. Due to the Orders typically arrive within 7 - 10 business days. Items shipped to Alaska and Hawaii have longer delivery lead times.
Returning to a local store location for The Paper Store is the quickest way to receive your refund or credit. Please follow the steps below to ensure a successful return. If you have any questions, please feel free to contact Customer Service (844) 480-7100 or via email.
How to Return an Item
STEP 1: Choose your Method
To return an item to your local The Paper Store, Find your local store > If you would prefer to mail your online order back to our Returns Center, simply just include your packing slip or a copy of your order confirmation inside your package and mail it to our returns center.
STEP 2: Detailed guidelines for returns
Most item(s) purchased at ThePaperStore.com may be returned within 45 days of purchase.Items returned 46 – 60 days after purchase may be returned only in stores for a store credit.
Refund requires Order Confirmation Email. Your packing slip may not be used in order to complete a return.
Returned items must be in the manufacturer’s saleable, like-new condition with the original packaging materials (including the bar code/UPC label), accessories, and instructions. The Paper Store reserves the right to deny any return not meeting these guidelines.
Items purchased at one of The Paper Store locations and carried out may only be returned at a store location. This excludes items purchased in store and shipped to home.
Step 3: Refund Method
Refunds will be issued in the same form as the original payment except as noted below:
If a gift receipt, online packing slip, or shipment confirmation email is presented for a return, the refund will be issued in the form of a merchandise card for use in-store.
Any refunds for items returned 46-60 days after purchase (online or in store), will be issued as a merchandise card for use in-store.
Store Manager approval (or Customer Service for online returns) is required for returns made without a receipt. A merchandise credit for use in-store will be issued at the current selling price.
Items non-eligible for returns or exchanges:
Sale & Clearance Merchandise
Holiday Decor Items are not eligible for return after the holiday (for example, Christmas decorations cannot be returned after Christmas)
Personalized & Customized Merchandise
Gift Card purchases
How to Return a Damaged Item:
For in store returns: The original receipt will be needed along with the Store Manager’s approval. A merchandise credit to be used in store will be issued if approved. Please find your store location here.
For online returns:simply include your packing slip or a copy of your order confirmation email inside your package and mail it to our returns center. If you have any questions you may contact Customer Service: (844) 480-7100 or via email. Please have your online order confirmation handy when contacting Customer Service.
We are unable to accept returns on merchandise damaged by the customer.
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