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Store Return Policy

THE ORIGINAL SALES RECEIPT, GIFT RECEIPT, PACKING SLIP OR ORDER CONFIRMATION, AS WELL AS YOUR NAME, ADDRESS, PHONE NUMBER, VALID GOVERNMENT IDENTIFICATION AND THE STORE MANAGER’S APPROVAL ARE REQUIRED FOR ALL EXCHANGES, STORE CREDITS OR REFUNDS.

Return Policy

Most items purchased at The Paper Store may be returned for exchange, store credit (The Paper Store merchandise credit) or a refund within 30 days of purchase. Items purchased at The Paper Store and returned 31-60 days after purchase may be returned for a store credit. Items purchased online at www.thepaperstore.com may be returned at any retail location of The Paper Store with the original packing slip or order shipment confirmation. All other refund and return policies of The Paper Store apply.

Returned merchandise must be in the manufacturer’s saleable, like-new condition with the original packaging materials (including the bar code/UPC label), accessories, and instructions. Otherwise, the merchandise may not be eligible for exchange, store credit or refund.

The Paper Store does not accept returns on merchandise damaged by the customer.

NOTE: WE CAREFULLY MONITOR RETURNS. In some cases, a return may be refused. The Paper Store reserves the right to deny any return.

Final Sale

The following are not eligible for return or refund:

Sale & clearance merchandise

Gift Cards

Personalized & customized items

Holiday decor items after the holiday (for example, Christmas decorations cannot be returned after Christmas)

Refund Methods

Refunds will be issued in the same form as the original payment except as noted.
When a gift receipt is presented for a return, the refund will be issued to a gift card.
When an original packing slip is presented for a return, the refund will be issued to a merchandise card.
When an order shipment confirmation is presented for a return 31-60 days after the purchase, the refund will be issued to a merchandise card.
Refunds for items returned 31-60 days after purchase, will be issued as a merchandise card.
Manager approval is required for returns made without a receipt. A merchandise credit will be issued at the current selling price.
Refunds for returned damaged merchandise, will be issued as a merchandise card.

Returning www.thepaperstore.com purchases to a The Paper Store Retail Store

  • To return your online purchased product to a The Paper Store retail location, please visit our Store Locator for a location near you.
  • We will be happy to make a return or exchange for an online purchase in any The Paper Store location with your order shipment confirmation or packing slip. Present the original packing slip or proof of purchase to the Store Associate. All The Paper Store eligibility rules in the return policy still apply.
  • The original form of payment will be credited for your refund; if the item was a gift you will receive a The Paper Store merchandise card.
  • If at any time you need assistance, please call The Paper Store Customer Service at (844) 480-7100.

Concierge Service Returns & Refunds

We will be happy to credit the credit card when the original receipt is presented at the return. When a gift receipt or packing slip is presented for the return, the refund will be in the form of a The Paper Store merchandise credit. All other The Paper Store eligibility rules in the return policy still apply.

Concierge Service returns can only be accepted at a retail location of The Paper Store, and cannot be processed online.

PRIVACY NOTICE

I understand and agree that by submitting my name, address, and/or email address that I am voluntarily giving The Paper Store, Inc., and its affiliates’ permission to contact me by mail and/or email with marketing and/or solicitation materials. I agree that the permission I am granting supersedes my listing on any state and federal email or “Do Not Solicit” list and any prior “Do Not Solicit” listing maintained by The Paper Store, Inc., and affiliates.
I understand that if I receive email messages on a wireless device and I am charged for receipt of emails, I may be charged by my wireless carrier for receipt of the email messages I authorize herein. I also understand that the information provided will be kept in confidence, in compliance with state and federal privacy laws or other applicable statutes, including CAN-SPAM.
I realize that I can unsubscribe from The Paper Store, Inc., and its affiliates’ mail and email marketing list at any time by calling 1-978-263-2198 ext. 9550; making the request in-person at a retail store; sending an email to [email protected]; or written communication to The Paper Store, Inc., 20 Main Street, Acton, MA 01720.

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