Return Policy

Returning to a local store location for The Paper Store is the quickest way to receive your refund or credit. Please follow the steps below to ensure a successful return. If you have any questions, please feel free to contact Customer Service (844) 480-7100 or via email [email protected].

Holiday Return Policy

The last day for holiday decor returns (anything holiday) is December 24, 2018.

The last day for returns is January 15, 2019.

How to Return an Item

STEP 1: Choose your Method

To return an item to your local The Paper Store, Find your local store >
If you would prefer to mail your online order back to our Returns Center, begin by requesting a Return Merchandise Approval (RMA) form. Request a RMA form today >

STEP 2: Detailed guidelines for returns

  • Most item(s) purchased at may be returned within 30 days of purchase. Items returned 31 – 60 days after purchase may be returned only in stores for a merchandise credit.
  • Returned items must be in the manufacturer’s saleable, like-new condition with the original packaging materials (including the bar code/UPC label), accessories, and instructions.
    The Paper Store reserves the right to deny any return not meeting these guidelines.

Step 3: Refund Method

Refunds will be issued in the same form as the original payment except as noted below:

  • If a gift receipt, online packing slip, or shipment confirmation email is presented for a return, the refund will be issued in the form of a merchandise card for use in-store.
  • Any refunds for items returned 31-60 days after purchase (online or in store), will be issued as a merchandise card for use in-store.

Store Manager approval (or Customer Service for online returns) is required for returns made without a receipt. A merchandise credit for use in-store will be issued at the current selling price.

Items non-eligible for returns or exchanges:

  • Sale & Clearance Merchandise
  • Holiday Decor Items are not eligible for return after the holiday (for example, Christmas decorations cannot be returned after Christmas)
  • Personalized & Customized Merchandise
  • Gift Card purchases

How to Return a Damaged Item:

We are unable to accept returns on merchandise damaged by the customer.

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