COVID-19

An update on the state of The Paper Store,

The health, safety and well-being of our customers, loyal employees and their families – is always our top priority. At this time, we don’t yet know how long our stores will remain closed. Our website at www.thepaperstore.com and Distribution Center are open but we are not sure for how much longer as we continue to comply with state regulations regarding COVID-19.

Due to our stores being closed and an abbreviated workforce needed to execute the current company activity, we have made the extremely difficult decision to furlough many of our employees. These people are the heart and soul of The Paper Store and it pains our family business to have made this decision. Our goal is to bring everyone back to in their regular work capacity, once the region has recovered from this predicament. In order to lessen the burden on these employees, we will be paying 100% of their healthcare benefits in April. In addition, our family has given all our salaries back to the business, in order to support as many employees staying on with the company, as possible.

Especially during this difficult time, our infinite desire to give back is ingrained in our company values. We’re proud to support those on the front lines of this pandemic through hand sanitizer donations to local hospitals, including St. Vincent’s Hospital, Emerson Hospital and UMass Memorial Hospital. We are also coordinating thousands of medical masks to medical professionals and we will continue to assist in endeavors like these where we are able.

Our hearts remain heavy for all those affected by COVID-19 – yet hopeful, as our incredible community adapts to new ways of living, learning and working with resiliency and grace. Thank you for rallying behind us and continuing to support our family-run business. We are confident that The Paper Store will emerge from this situation and continue to provide the first-class service and unique collection of gifts, that you have come to love.

Wishing you good health, now and always,

The Andersons, owners of The Paper Store

Past Messages

Message on 3/25/2020

To our beloved community and loyal customers,

While www.thepaperstore.com currently remains open for business and we are doing our best to be here for you, we’re not sure for how long. We plan to continue protecting the well-being of you and our team – and will adjust our plans accordingly to comply with changing local regulations. Our warehouse team is working tirelessly to ship out the influx of orders, so lead times are longer than usual and we appreciate your patience and continued support.

Notable Updates:

  • HAND SANITIZER We have received more hand sanitizer and will hopefully have shipments arriving daily. Substitutions may occur as we process orders but we are committed to getting your order out to you, as quickly as possible. In our tradition of giving back, we are also supporting local hospitals with hand sanitizer donations.

    We are ordering and receiving new shipments of hand sanitizer as it makes its way through our pipeline and we are working with as many suppliers as possible to provide you with the product you need. Please note, we are currently experiencing longer processing times on hand sanitizer orders which could extend, if we experience a warehouse closure or shortage of employees. Due to the high demand for these products, we may also apply limits in order to allow as many members of our community to successfully make a purchase. When you shop, please think about your neighbors, who are also hoping to find supplies for their families. Our community has always been the BEST community – and we know you understand many of the challenges being faced during this unprecedented time. We very much appreciate your patience as we process your orders. Please be aware that discounts to not apply to hand sanitizer and all sales are final

  • MEDICAL MASKS While we do not have masks for sale, we are diligently utilizing connections in our network to facilitate communication between local hospitals and suppliers.

  • PAIL SALE EVENT Effective immediately, we have restarted our Pail Sale ‘Keep Them Smiling’ Event with 20% off your entire purchase when you buy an official Easter pail. Stock up on everything your family needs to celebrate Easter this year (plus, reward yourself with something).

    Wishing you good health, now and always,
    The Anderson Family, Owners of The Paper Store

  • Message on 3/18/2020

    To our beloved community,

    As we navigate these unprecedented times, The Paper Store has a responsibility to protect our employees and the customers in our community. We have made the difficult decision to temporarily close all of our store locations effective immediately. Ensuring the safety and ongoing support of our employees is key to our Paper Store family.

    Now more than ever, we are committed to our mission of offering unique and thoughtful gifts -- and helping put smiles on people’s faces. We understand this is a challenging time - the kids (and Mom + Dad, too) are getting restless at home. Schedules are a challenge to maintain. Please go easy on yourself and look to us for ways to keep your crew happy, active…and entertained. Let’s continue to cherish those special moments which are even more precious now that many of us are apart.

    As we all continue to adapt to the new normal, you can shop from the comfort of home on our website at www.thepaperstore.com. Our online business will continue to fulfill orders and respond to your requests as quickly as possible.

    We look forward to getting back to business as usual, as quickly as possible and – we will get through this together. Thank you for your loyalty and support as we navigate this uncharted territory.

    Stay connected and be well,
    The Anderson Family, Owners of The Paper Store

    Message on 3/16/2020

    A note from The Anderson Family, owners of The Paper Store

    We are here for you. As timely updates continue to be communicated regarding the Coronavirus (COVID-19), we’re taking them to heart and want to assure you – the health and wellness of our customers and team members is always of the utmost importance to us.

    In accordance with the current regulations in place, we have abbreviated all store hours. Please visit locations.thepaperstore.com to stay up to date on the current hours of operation for your favorite location. Please note, some stores may also experience temporary closure in order to comply with the individual needs of our communities.

    We’re here to help you navigate these tricky times together and will continue to offer you the custom shopping experience you know and love. We have all your essentials at thepaperstore.com to put smiles on faces for Easter – PLUS, tons of ideas for keeping the kids busy over the coming weeks.

    Our entire family of team members – from the warehouse, to corporate HQ, to the store in your neighborhood – is dedicated to making your visits with us quick, easy and stress-free! We are here for you.

    Wishing you all the best,

    The Andersons

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